Last updated May 15, 2023
Reno Launch Technology Limited is committed to protecting your privacy. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We want you to understand what information we collect, what we don't collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, i.e., no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. We designed our systems not to have sensitive data about you; even when compelled, we cannot provide data that we do not possess.
This Privacy Policy describes how Reno Launch Technology Limited and its affiliates ("Reno Launch Technology Limited," "we," "our" or "us") collect, use, and share information in connection with your use of our websites (including renovpn.com), services, and applications (collectively, the "Services"). This Privacy Policy (the "Privacy Policy") does not apply to information you may process when using our Services.
1. (USER-CONTROLLED OPTION): PERSONAL INFORMATION
Our VPN APP is a non-obligatory log network. Reno Launch Technology Limited are not available for the information related to the personal information of users, including but not limited to names (subscriber names, user names and screen names), addresses (including mailing addresses, residential address, business addresses) and telephones, unless the data you provide depending on the context of your interactions with us and the choices you make, including your privacy settings, and the products and features you use for the purpose of administering your subscription and for the purpose to enjoy our VPN services. Except for the limited exceptions, we don't automatically collect any Personal Information from you.
When you open the APP seeking for our VPN services, the APP assigns a unique identifier to you for the service (such unique identifier just binds up with your device identification code, but does not tie to any other personal information of users). When you use the VPN services, we will check your account information through this unique identifier to determine the level of service you have signed up for before establishing your VPN connection.
With some forms of payment, certain Mac version of our VPN services may redirect you to the website of a third-party payment processor (namely Stripe) to complete the transaction. To understand what personal information the processor collects and stores, please refer to the respective processor's terms and privacy policy. Therefore, except for the limited exception above, we do not know any means or source of user's detailed payment for VPN services (including any credit card or bank account number) or any billing records either.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.
Reno Launch Technology Limited uses your email address (if any depending on your choice) for the following reasons:
Reno Launch Technology Limited uses your personal information only for the purposes listed in this Privacy Policy, and we don't sell your personal information to third parties without your prior consent.
2. SERVICE INFORMATION RELATED TO YOUR VPN USAGE
Subject to applicable laws and for the avoidance to infringe any internet service provider, any browsing information, traffic destination, data content, IP addresses, DNS queries or other similar information relating to your online activities transmitted by you to our servers is encrypted and cleared after the VPN "session" is closed. That said, we don't collect any information regarding the websites you visit or any data stored on or transmitted from your device, including any data that applications on your device may transmit through the VPN network. More specifically, Reno Launch Technology Limited has NO documents/information below under the situations of the limited connecting with your personal information and the non-collection of the websites you visit or any data stored on or transmitted from your device:
If anyone would like to access to or try to compel Reno Launch Technology Limited to release user information based on any of the above, we cannot supply this information because the data don't exist.
For the purpose to fulfill our contractual obligations in good faith and to make you enjoy excellent VPN services, we collect the following information related to your VPN usage:
Information related to Apps and Apps versions
We collect information related to which Apps and Apps version(s) you have activated. It makes our Support Team efficiently find out and eliminate technical issues for you.
Information related to Connection
We collect information about whether a VPN connection is successful on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). The minimal information allows us to provide efficient technical support to you, such as identifying connection problems, providing country-specific advice about how to use our VPN services, and to enable our engineers to identify and fix network issues.
The Size (in MB) of Data transferred (but not any websites you visit or any data transmitted from your device)
We collect information regarding the total sum of data transferred by a given user. It is one of our service principles to provide unlimited data transfer, however if we notice that a user occupies more traffic than thousands of others combined, what influence other users to enjoy high-quality service, we may seek for the reason with the user.
Anonymous Data for Network Diagnostics, Study and Analysis
When you become one of our users for the VPN services, with your permission, we collect minimal usage statistics and anonymized analytics data used for network diagnostics in our network operations tools, for the purpose to optimize network speeds and to let us identify problems related to specific apps, VPN servers, or ISPs. Learning and analyzing the statistics allows us to improve the quality of the services and the products. We ensure the information we receive is fully anonymized and cannot be tied back to individual users (i.e., we do not store which user sent which data, and we do not store IP addresses).
We will collect the following information:
On iOS, Apple's crash reporting can be turned off in iOS settings.
Conclusion
We collect minimal usage statistics to maintain our quality of service. Although we provide service to users improving the network speed, we can't uniquely identify any specific behavior of any user, because thousands of users share one same location simultaneously to enjoy surfing the internet and the usage pattern overlaps with thousands of other customers who also connected to the same location on the same day.
Regarding to the sensitive data, we've engineered our systems to categorically eliminate the storage of sensitive data. We never know HOW they have utilized our Service.
We stand by our firm commitment to our customers' privacy by not possessing any data related to a user's online activities.
3. THE USE AND SHARING OF INFORMATION
How we use information
We use the information we collect in various ways, including to:
How we share information
We may share the information we collect in various ways, including the following:
4. ADVERTISING
We do not server any ads for the VIP subscription of our services. We work with third-party advertising partners to show ads to the customers who choose free VPN services.
We ensure that we do not target any personal information based on these ads. Although you opt in to use the free, advertising-supported VPN services, we won't share the advertisers any your personal information or any usage information without your prior consent.
Notwithstanding the foregoing, these advertising partners may set and access their own cookies, pixel tags, and similar technologies on our services, and they may otherwise collect or have access to information about you which they may collect over time and across different online services.
5. JURISDICTION AND APPLICABLE LAW
Keeping your information private is our core mission. In service of this mission, Reno Launch Technology Limited's registered place of business is in Singapore, where has integrated data protection legislation.
There are no special data retention laws and no guidance pertaining to e-discovery or disclosure to foreign law enforcement agencies in Singapore. The disclosure of personal data may follow this Privacy Policy.
Required by any foreign law enforcement agencies, Reno Launch Technology Limited turns over protected user information only upon receipt of a valid subpoena, court order, or search warrant, which shall be served effectively under the Rules of Court of Singapore. More specifically, we think the subpoena, court order or search warrant may lose its coercive effect when it crosses its boundary. It only regains coercive effect on the other side of the line either through a domestication action (in the other state's courts) or under the authority of a statute. Additionally, we will notify affected users about any requests for their account information, unless prohibited from doing so by law or court order. Should we receive a valid served legal order, it is important to note that Reno Launch Technology Limited does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user.
6. DATA RETENTION
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We keep records of any correspondence, questions, complaints, or compliments you submit to us, along with our response. Depending on how you contact us, we may collect your email address and any additional information you provide to us. Having full correspondence records enables us to provide the best possible customer support experience.
We use emails for support correspondence: [email protected].
When you correspond with us using these emails, your correspondence records, including your name and email address, are stored in their systems
7. SECURITY MEASURES
Reno Launch Technology Limited is committed to protecting your information. We use best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.
Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.
8. THIRD-PARTY SERVICES
You may access other third-party services while using the VPN services, for example by clicking on links to those third-party services from within the Services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.
9. CHILDREN'S PRIVACY
We feel under a particular obligation to protect information obtained from young children. We would strongly urge parents to instruct their children never to disclose their real name, their address or their telephone number while they are on-line without prior permission. Reno Launch Technology Limited does not knowingly collect information from children under the age of 16, and children under 16 years old are prohibited from using our services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at [email protected].
10. ACCESS
When you become one of our users for the VPN services, you may access certain information associated with you by emailing [email protected]. If you decide not to use our VPN services any more, any public activity on your Account prior to deletion may remain stored on our servers and may remain accessible to the public.
To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or removing your information. The information you provide us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of business for disaster recovery purposes. Your ability to access and correct your information may be temporarily limited where access and correction could: inhibit our ability to comply with a legal obligation; inhibit our ability to investigate, make or defend legal claims; result in disclosure of personal information about a third party; or result in breach of a contract or disclosure of trade secrets or other proprietary business information belonging to us or a third party.
11. GDPR
Reno Launch Technology Limited is committed to user privacy globally, and personal information under users' control and minimal collection of data are our existing practices. According to the requirements of the General Data Protection Regulation (GDPR) of the European Union (EU), we collect and process the data in a specific manner of users in EU outlined in this Privacy Policy on one of the following bases, depending on the circumstances:
i) For the purposes of fulfilling our contractual obligations to users, including:
ii) For a legitimate interest associated with the operation of our business, including: * Enhancing the quality, reliability, and effectiveness of our VPN Services, and Apps. * Communicating with customers to provide information and seek feedback related to our VPN services and Apps.
You can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. As well, you have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [email protected].
12. INTERNATIONAL DATA TRANSFERS
Reno Launch Technology Limited is a global business. We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.
13. CHANGES TO THIS PRIVACY POLICY
For the purpose to consist with applicable privacy laws and principles, this Privacy Policy may be modified from time to time without prior notice to you, so please review it frequently. Your continued use of our VPN services constitutes your acceptance of our Privacy Policy. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our VPN services, we will notify you through our APP, email, or other communication.
14. Contacts
If you have any questions or concerns about this Privacy Policy, please feel free to contact us at [email protected].
最后更新时间:2023 年 5 月 15 日
雷诺发射科技有限公司致力于保护您的隐私。我们数据收集的指导原则是仅收集大规模运营世界级 VPN 服务所需的最少数据。我们希望您了解我们收集哪些信息、不收集哪些信息以及我们如何收集、使用和存储信息。我们不会收集您的活动日志,包括不记录浏览历史记录、流量目的地、数据内容或 DNS 查询。我们也从不存储连接日志,即不记录您的 IP 地址、传出 VPN IP 地址、连接时间戳或会话持续时间。我们设计的系统不会包含有关您的敏感数据;即使被迫,我们也无法提供我们不拥有的数据。
本隐私政策描述了 Reno Launch Technology Limited 及其附属公司(“Reno Launch Technology Limited”、“我们”、“我们的”或“我们的”)如何收集、使用和共享与您使用我们网站(包括 renovpn)相关的信息。 .com)、服务和应用程序(统称为“服务”)。本隐私政策(“隐私政策”)不适用于您在使用我们的服务时可能处理的信息。
1.(用户控制选项):个人信息
我们的VPN APP是一个非强制登录网络。 Reno Launch Technology Limited 无法获取与用户个人信息相关的信息,包括但不限于姓名(订阅者姓名、用户名和昵称)、地址(包括邮寄地址、居住地址、办公地址)和电话,除非您提供的数据取决于您与我们互动的背景以及您所做的选择,包括您的隐私设置以及您用于管理订阅和享受我们的 VPN 服务的产品和功能。除有限的例外情况外,我们不会自动收集您的任何个人信息。
当您打开应用程序寻求我们的VPN服务时,应用程序会为您分配一个用于该服务的唯一标识符(该唯一标识符仅与您的设备识别码绑定,但不与用户的任何其他个人信息绑定)。当您使用 VPN 服务时,我们会通过该唯一标识符检查您的账户信息,以确定您在建立 VPN 连接之前所注册的服务级别。
对于某些付款方式,我们的 VPN 服务的某些 Mac 版本可能会将您重定向至第三方支付处理商(即 Stripe)的网站以完成交易。要了解处理者收集和存储哪些个人信息,请参阅相应处理者的条款和隐私政策。因此,除了上述有限的例外情况外,我们不知道用户详细支付 VPN 服务费用的任何方式或来源(包括任何信用卡或银行帐号)或任何账单记录。
如果您直接联系我们,我们可能会收到有关您的其他信息,例如您的姓名、电子邮件地址、电话号码、您可能发送给我们的消息内容和/或附件,以及您可能选择提供的任何其他信息。当您打开我们发送的电子邮件时,我们也可能会收到确认信息。
Reno Launch Technology Limited出于以下原因使用您的电子邮件地址(如果有,取决于您的选择):
雷诺元征科技有限公司仅将您的个人信息用于本隐私政策所列目的,未经您事先同意,我们不会将您的个人信息出售给第三方。
2. 与您的 VPN 使用相关的服务信息
根据适用法律并为了避免侵犯任何互联网服务提供商,您传输到我们服务器的任何浏览信息、流量目的地、数据内容、IP 地址、DNS 查询或与您的在线活动相关的其他类似信息均会在以下情况下进行加密和清除: VPN“会话”已关闭。也就是说,我们不会收集有关您访问的网站的任何信息,也不会收集您设备上存储或传输的任何数据,包括您设备上的应用程序可能通过 VPN 网络传输的任何数据。更具体地说,在与您的个人信息的有限连接以及不收集您访问的网站或您的设备上存储或传输的任何数据的情况下,Reno Launch Technology Limited 不拥有以下文件/信息:
如果任何人想要访问或试图迫使 Reno Launch Technology Limited 发布基于上述任何内容的用户信息,我们无法提供此信息,因为该数据不存在。
为了善意履行我们的合同义务,让您享受优质的VPN服务,我们收集以下与您使用VPN相关的信息:
与应用程序和应用程序版本相关的信息
我们收集与您激活的应用程序和应用程序版本相关的信息。它使我们的支持团队能够高效地为您找出并消除技术问题。
连接相关信息
我们收集有关 VPN 连接在特定日期(但不是一天中的特定时间)是否成功、VPN 位置(但不是您分配的传出 IP 地址)以及来自哪个国家/ISP(但不是您的来源)的信息IP地址)。最少的信息使我们能够为您提供高效的技术支持,例如识别连接问题、提供有关如何使用我们的 VPN 服务的特定国家/地区的建议,以及使我们的工程师能够识别和修复网络问题。
传输数据的大小(以 MB 为单位)(但不包括您访问的任何网站或从您的设备传输的任何数据)
我们收集有关特定用户传输的数据总量的信息。提供无限制的数据传输是我们的服务原则之一,但如果我们发现某个用户占用的流量超过其他数千个用户的总和,影响其他用户享受高质量服务,我们可能会向该用户寻求原因。
用于网络诊断、研究和分析的匿名数据
当您成为我们的 VPN 服务用户之一时,在您的许可下,我们会收集最少的使用统计数据和匿名分析数据,用于我们的网络操作工具中的网络诊断,目的是优化网络速度并让我们识别与以下问题相关的问题:特定应用程序、VPN 服务器或 ISP。学习和分析统计数据使我们能够提高服务和产品的质量。我们确保我们收到的信息是完全匿名的,并且不能与个人用户联系起来(即,我们不存储哪个用户发送了哪些数据,也不存储 IP 地址)。
我们将收集以下信息:
在 iOS 上,可以在 iOS 设置中关闭 Apple 的崩溃报告。
结论
我们收集最少的使用统计数据以维持我们的服务质量。尽管我们为用户提供了提高网络速度的服务,但我们无法唯一地识别任何用户的任何特定行为,因为成千上万的用户同时共享一个位置来享受互联网冲浪,并且使用模式与成千上万的其他客户重叠。在同一天连接到同一位置。
对于敏感数据,我们设计了系统以彻底消除敏感数据的存储。我们永远不知道他们如何使用我们的服务。
我们恪守对客户隐私的坚定承诺,不掌握与用户在线活动相关的任何数据。
3. 信息的使用和共享
我们如何使用信息
我们以各种方式使用我们收集的信息,包括:
我们如何分享信息
我们可能会以各种方式分享我们收集的信息,包括以下方式:
4. 广告
我们不会为 VIP 订阅服务投放任何广告。我们与第三方广告合作伙伴合作,向选择免费 VPN 服务的客户展示广告。
我们确保不会根据这些广告获取任何个人信息。尽管您选择使用免费的、支持广告的 VPN 服务,但未经您事先同意,我们不会与广告商共享您的任何个人信息或任何使用信息。
尽管有上述规定,这些广告合作伙伴可能会在我们的服务上设置和访问他们自己的 cookie、像素标签和类似技术,并且他们可能会随着时间的推移通过不同的在线服务收集或访问有关您的信息。
5. 管辖权和适用法律
保护您的信息的私密性是我们的核心使命。为了实现这一使命,Reno Launch Technology Limited 的注册营业地点位于新加坡,该国制定了综合数据保护立法。
新加坡没有专门的数据保留法,也没有与电子发现或向外国执法机构披露相关的指南。个人数据的披露可能遵循本隐私政策。
应任何外国执法机构的要求,Reno Launch Technology Limited 仅在收到有效传票、法院命令或搜查令后才移交受保护的用户信息,这些传票、法院命令或搜查令应根据新加坡法院规则有效送达。更具体地说,我们认为传票、法院命令或搜查令在跨越其界限时可能会失去强制效力。它只能通过国内化行动(在其他州的法院)或在法规的授权下重新获得对线另一侧的强制效力。此外,我们将通知受影响的用户有关其帐户信息的任何请求,除非法律或法院命令禁止这样做。如果我们收到有效的法律命令,请务必注意,Reno Launch Technology Limited 不会收集任何可用于识别任何特定用户的 IP 地址、浏览历史记录、流量数据或 DNS 查询。
6. 数据保留
如果我们有持续的合法业务需要(例如,为您提供您所请求的服务或遵守适用的法律、税务或会计要求),我们会保留从您那里收集的个人信息。
当我们没有持续的合法业务需要处理您的个人信息时,我们将删除或匿名化它,或者,如果这是不可能的(例如,因为您的个人信息已存储在备份档案中),那么我们将安全地存储您的信息个人信息,并将其与任何进一步处理隔离,直到可以删除为止。
我们保存您提交给我们的任何信件、问题、投诉或赞美的记录以及我们的回复。根据您联系我们的方式,我们可能会收集您的电子邮件地址以及您向我们提供的任何其他信息。拥有完整的通信记录使我们能够提供最佳的客户支持体验。
我们使用电子邮件进行支持通信:[email protected]。
当您使用这些电子邮件与我们通信时,您的通信记录(包括您的姓名和电子邮件地址)将存储在他们的系统中
7. 安全措施
雷诺元征科技有限公司致力于保护您的信息。我们对办公室和信息存储设施采用一流的物理、程序和技术安全措施,以防止信息丢失、误用、未经授权的访问、披露或修改。对用户信息的访问权限仅限于需要此类访问权限以执行其工作职能的员工。
虽然我们相信这些系统很强大,但重要的是要了解世界上没有任何数据安全措施可以提供 100% 的保护。
服务器位于具有强大安全措施的数据中心。这些数据中心均不要求我们收集或存储与您使用 VPN 服务相关的任何流量数据或个人信息。如果任何数据中心要求我们记录此类数据,我们将立即停止该数据中心的运营并寻找替代选择。
即使政府物理上夺取了我们的一台 VPN 服务器并设法破解其磁盘加密,也不会有任何日志或信息将任何个人用户与特定事件、网站或行为联系起来。
8. 第三方服务
您可以在使用 VPN 服务时访问其他第三方服务,例如通过单击服务中指向这些第三方服务的链接。我们不对这些第三方服务的隐私政策和/或做法负责,我们鼓励您仔细查看他们的隐私政策。
9. 儿童的隐私
我们认为有特殊义务保护从幼儿那里获得的信息。我们强烈建议家长告知孩子,未经事先许可,切勿在上网时透露自己的真实姓名、地址或电话号码。 Reno Launch Technology Limited不会故意收集16岁以下儿童的信息,并且禁止16岁以下儿童使用我们的服务。如果您发现儿童向我们提供的个人信息违反了本隐私政策,您可以通过 [email protected] 提醒我们。
10. 访问
当您成为我们的 VPN 服务用户之一时,您可以通过发送电子邮件至 [email protected] 来访问与您相关的某些信息。如果您决定不再使用我们的 VPN 服务,则删除之前您帐户上的任何公共活动可能仍存储在我们的服务器上,并且可能仍可供公众访问。
为了保护您的隐私和安全,我们还可能在更新或删除您的信息之前采取合理的措施来验证您的身份。您向我们提供的信息可能会由我们根据日常业务过程中进行的备份流程定期存档或存储,以用于灾难恢复目的。如果访问和更正可能会导致以下情况,您访问和更正您的信息的能力可能会暂时受到限制: 妨碍我们遵守法律义务的能力;抑制我们调查、提出或辩护法律主张的能力;导致第三方个人信息泄露;或导致违反合同或泄露属于我们或第三方的商业秘密或其他专有商业信息。
11.通用数据保护条例
Reno Launch Technology Limited致力于全球范围内的用户隐私保护,用户控制下的个人信息和尽可能少地收集数据是我们的现有做法。根据欧盟 (EU) 通用数据保护条例 (GDPR) 的要求,我们根据以下基础之一,以本隐私政策中概述的欧盟用户的特定方式收集和处理数据,具体取决于情况:
i) 为了履行我们对用户的合同义务,包括:
ii) 为了与我们业务运营相关的合法利益,包括: * 提高我们的 VPN 服务和应用程序的质量、可靠性和有效性。 * 与客户沟通,提供与我们的 VPN 服务和应用程序相关的信息并寻求反馈。
您可以随时撤回您的同意。撤回您的同意不会影响我们在您撤回之前进行的任何处理的合法性,也不会影响基于同意以外的合法处理理由对您的个人信息进行的处理。 此外,您也有权随时选择退出我们向您发送的营销信息。您可以通过点击我们发送给您的营销电子邮件中的“取消订阅”或“选择退出”链接来行使此权利。
您可以通过 [email protected] 与我们联系,行使 GDPR 规定的访问、传输、更正、删除或反对处理您的个人信息的权利。
12. 国际数据传输
Reno Launch Technology Limited 是一家全球性企业。我们可能会将个人信息传输到最初收集数据的国家/地区以外的国家/地区。这些国家/地区可能没有与您最初提供信息的国家/地区相同的数据保护法。当我们将您的个人信息转移到其他国家时,我们将按照本隐私政策中的规定保护该信息。
13. 本隐私政策的变更
为了符合适用的隐私法律和原则,本隐私政策可能会不时修改,恕不另行通知,因此请经常查看。您继续使用我们的 VPN 服务即表示您接受我们的隐私政策。本隐私政策的变更将发布在我们的网站上。如果我们对之前通过 VPN 服务收集的您的个人信息的使用或共享方式做出重大改变,我们将通过我们的应用程序、电子邮件或其他通讯方式通知您。
14. 联系方式
如果您对本隐私政策有任何疑问或疑虑,请随时通过 [email protected] 与我们联系。