This is an agreement between you and RenoVPN for virtual private network communication services, related services, and features. It is not a service for the commission of criminal acts; it is an anonymity and privacy service. You agree not to violate any laws of any jurisdiction you are originating from or terminating into.
You agree to protect your user ID and password, and to prevent unauthorized use of our system. You are responsible for all actions that occur on our servers under your user ID and password.
You agree not to use the system for sending spam, port scanning, scanning for open proxies or open relays, sending opt-in emails, unsolicited emails, or any type or version of email sent in large quantities, even if the email is ultimately sent off another server. You agree not to launch any pop-ups from our service. You agree not to attack, in any way, shape, or form, any other computer or network while using our service.
Actual service coverage, speeds, locations, and quality may vary. The Service will endeavor to be available at all times except for limited periods for maintenance and repair. However, the Service may be subject to unavailability due to a variety of factors beyond our control, including emergencies, third-party service failures, transmission issues, equipment or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited, or curtailed. We shall not be held liable for any data, messages, or pages that are lost, undelivered, delayed, or misdirected due to interruptions or performance issues with the Service or any communications services or networks (e.g., internet backbone providers or the Internet itself). We may impose usage or Service limits, suspend Service, or block certain kinds of usage at our sole discretion to protect users or the Service. Network speed is an estimate and is not indicative of the speed at which you or the Service sends or receives data. Actual network speed will vary based on configuration, compression, network congestion, and other factors. The accuracy and timeliness of data received are not guaranteed; delays or omissions may occur.
We do not log any user activity (such as sites visited, DNS lookups, emails, etc.). We only log access attempts to our servers for security and troubleshooting purposes. We do not engage in any form of censorship. We do not disclose your personal information to any third parties. We do not cooperate with any requests for information unless we are ordered to do so by a court of competent jurisdiction. We are committed to protecting your privacy to the fullest extent, and our system is designed to automatically ensure your anonymity. We understand and fully respect the various legitimate reasons users may have for seeking anonymity.
Any conduct involving hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, phishing, and/or any activities deemed illegal or unwanted shall be subject to suspension or termination. Users are responsible for the proper and secure configuration of their services and are liable for any damages caused by their negligence or exposure of vulnerabilities, whether intentional or unintentional.
RenoVPN does not impose any cap on bandwidth or data usage per user; however, the use of the Service is subject to fair usage policies. Creating automated or manual VPN sessions in a manner that impersonates a bot, exerting excessive load on the network that may disrupt other users, or utilizing substantially excessive bandwidth that exceeds the average user bandwidth usage for an extended duration are all considered unfair usage of the network. RenoVPN reserves the right to temporarily suspend or permanently terminate users found to be involved in unfair usage of its services.